To contact us about a product in our online shop or your order, please fill in the form below. If your enquiry is about an order you have already placed, please include your order number so that we can assist you as quickly as possible.

For questions about veterinary care, making appointments or to buy a product in our clinic, please contact Townsville Veterinary Clinic directly.

An important notice for our online shopping customers

Due to the outbreak of COVID-19 which has now been declared a pandemic by the World Health Organisation, our online shopping supplier has notified us that there may be some disruptions to Customer Service availability via email, as well as possible delays to order packing and delivery times. Please allow extra time for your delivery to arrive.

Please note that the Customer Service team are receiving a higher than usual volume of orders and enquiries, but will aim to respond to your enquiry within one business day.